anadias escreveu: Bom dia, já recebi o meu cartão a 3 semanas. Agora quando queria transferir algum dinheiro, mas o quadrado onde se escreve o valor não aparece e tenho lá dinheiro. O mais estranho é que a minha filha não tem dinheiro para transferir e aparece o rectangulo. Alguem já lhe aconteceu algo parecido?

23:28Linda Bannersbroker Canada: Hello Antonio
23:28Antonio : hi
23:28Linda Bannersbroker Canada: You are trying to withdraw to your BB card ?
23:28Antonio : yes
23:28Antonio : but I dont have the option to do that
23:29Linda Bannersbroker Canada: do you have a bb card ?
23:29Antonio : yes
23:30Antonio : I did activated it on Vector site
23:30Linda Bannersbroker Canada: what is the error you are getting ?
23:31Linda Bannersbroker Canada: Is it because there is no where to enter the amount ?
23:31Antonio : yes
23:31Linda Bannersbroker Canada: This started yesterday after the upgrade
23:32Antonio : what you mean
23:33Linda Bannersbroker Canada: Yesterday there was a system upgrade to V2.9 - since then there is no box to enter the amount to withdraw
23:33Linda Bannersbroker Canada: The IT department is aware and working to get this fixed
23:33Antonio: it happens only for some members
23:34Antonio : because other members have that box
23:34Antonio : So I should wait ?
23:34Linda Bannersbroker Canada: I believe it is the members who previously had the error - that they did not have a card
23:35Linda Bannersbroker Canada: Yes - the IT dept is working to fix the problem - you can also watch your dashboard as they post updates on known system problems there
23:36Linda Bannersbroker Canada: Or you can contact us in a few days if you are still having the problem
23:36Antonio : Ok Linda I will wait
23:36Antonio : thanks very much
23:36Antonio : and have a goo evening
23:36Linda Bannersbroker Canada: Sorry for the inconvenience
23:37Linda Bannersbroker Canada: Thank you for contacting support, have a good day.
23:37Linda Bannersbroker Canada: Your Welcome
23:37Linda Bannersbroker Canada: bye
23:37Antonio: bye